Return

At Outrunners, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a smooth experience. Please review the details below:

Eligibility for Returns

• Items can be returned within 30 days of the delivery date. To be eligible for a return, the product must be unused, in its original condition, and include all packaging, tags, and accessories.
• Certain items may be exempt from return, such as final sale items, gift cards, and personalized products. Please check the product description for return eligibility.

Initiating a Return

• To initiate a return, please contact our customer service team through our website or the email provided in your order confirmation. Include your order number and the reason for the return.
• Our team will guide you through the return process and provide you with a return authorization number (RAN) and instructions on how to send the item back.

Return Shipping

• Customers are responsible for the return shipping costs unless the item received was defective or the wrong item was sent. In such cases, we will cover the return shipping fees.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

Refund Process

• Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.
• Please note that it may take some time for your bank or credit card company to process the refund and reflect it in your account.

Exchanges

• If you would like to exchange an item for a different size or color, please return the original item following the process outlined above, and place a new order for the desired item.

Customer Support

• If you have any questions about our returns policy or need assistance, please reach out to our customer support team. We are here to help you resolve any issues and ensure you have a satisfactory experience.

Thank you for shopping with Outrunners! Your satisfaction is our top priority, and we appreciate your understanding of our returns policy.